Careers.

Work with us.

About us

IVF Media is an international media group. Our mission is to support and assist patients battling infertility. We began in 2012 as a small start-up. Today, we are leaders in our industry in the UK and Ireland, and our websites are available in four languages. We ensure that infertility treatment abroad is accessible to everyone – focusing on a quality life for our patients.

If you’re looking for a place where work is more than just duties, it’s also a true mission full of inspiration and growth opportunities, then you’re looking for us!

What else makes us stand out among workplaces?

It’s undoubtedly our fantastic team, who bring an unmatched spirit of “team spirit.” We all work with passion and dedication!

In our work, there’s no boredom or corporate style – exciting things happen here! And, importantly, each of us feels that we’re part of something special and meaningful.

We’re proud of our international partnerships and relationships that open doors to many cultures and broaden our horizons. There’s no room for boredom here. 😊

Current Openings

What will your work entail?

As a PX Team Leader, you will manage a team of patient care advisors who play a key role in guiding patients through the process of choosing a clinic and starting treatment.

Our patient care advisors provide support and guidance to patients at every stage of their journey towards parenthood — educating, advising, supporting them, and booking appointments with the chosen clinic.

You will be there for your team, ensuring they are trained and developed so they are prepared to handle any scenario they may encounter.

You will provide direction, leadership, inspiration, and motivation to your team to ensure the best possible service. You will be responsible for the team’s day-to-day operations, including managing rotations/work schedules, resolving any issues or concerns, and ensuring that telephone and IT systems are functioning properly.

Within the first 3 months:

  • You will gain in-depth knowledge of our active clients (fertility treatment clinics across Europe).
  • You will gain an understanding of the needs and motivations of patients who choose to undergo treatment outside their home country.
  • You will learn about our websites, including the tools and knowledge bases we use to support our patients.
  • You will become familiar with the process of generating, sending, and reporting patient enquiries to clinics.
  • You will create professional patient care processes focused on achieving patients’ goals.
  • You will define objectives and success metrics for these processes.
  • You will implement and test the developed patient care processes, including direct patient support using available communication channels.
  • You will analyse collected feedback and results.
  • You will continuously improve processes to increase their effectiveness and patient satisfaction.

Within 3–6 months:

  • You will deliver on-the-job development training for your team.
  • You will collect and analyse feedback and performance results of your team.
  • You will continue improving processes to increase efficiency and patient satisfaction.
  • You will develop your team’s competencies to enhance the quality of patient care and overall work effectiveness.

Within 6–12+ months:

  • You will deliver quarterly objectives set by the Management Board.
  • You will conduct in-depth analysis of data related to your team’s performance.
  • You will propose solutions and process improvements.
  • You will collaborate with other departments to implement changes resulting from patient needs and decisions.
  • You will analyse patient behaviour during the clinic selection process, as well as after unsuccessful treatment, in order to propose strategic changes.
  • You will propose patient-focused initiatives, seeking new opportunities to provide better and more effective support in choosing a treatment centre.

What we expect:

  • At least 5 years of experience in customer service in English (or another foreign language), including a minimum of 2 years in managing an international Customer/Patient Service team (experience in the medical sector is an advantage).
  • Practical knowledge of patient service tools, including CRM system management.
  • Ability to understand, design, and manage patient service processes.
  • Understanding of sales objectives and the ability to achieve them.
  • Ability to analyse data and prepare reports, including weekly, monthly, and quarterly reports, and to propose improvements based on them.
  • Creativity and the ability to generate new ideas for communication and sales activities.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently as well as collaboratively within a team.
  • Ability to conduct mystery shopper research.
  • Strong time management and prioritisation skills.
  • Initiative and proactivity in identifying new opportunities and business development possibilities.
  • Fluent command of English, both spoken and written, for cooperation with international clients. Fluency in German, Italian, or French will be an additional advantage.

What we are offering:

  • 20–26 days of holiday, adjusted according to prior work experience.
  • A laptop for your work needs.
  • A supportive, international team with autonomy and trust in your role.
  • Work with great people in an atmosphere of collaboration and mutual respect.
  • Real influence on shaping client experiences and processes.
  • Full onboarding and regular training sessions.
  • Remote work with occasional office days.
  • Free parking.

Recruitment process:

  1. Screening meeting with Martyna Kuszmar (30–45 minutes, online) – to get to know you and explain the role.
  2. Meeting with Jakub Dejewski (45–60 minutes, online) – potential supervisor.
  3. DISC D3 test with Agnieszka Myśliwczyk (online, ~30 minutes). Learn more about yourself and your fit for the role.
  4. Meeting with Jakub Dejewski – CEO and Aleksander Wiecki – CMO (at our Gdańsk office, Al. Zwycięstwa 13A), followed by a mutual decision. 🤝
Salary: 3,000 EUR + performance bonus

How to apply?

Please send us a message at career@ivfmedia.org and attach your CV.

What will your work entail?

As a Sales Assistant, you’ll actively drive sales and strengthen relationships with our business clients, mainly IVF clinics. Your role will involve lead generation, managing CRM data, analyzing client and market insights, and implementing strategies to grow our business. You’ll work closely with internal teams to optimize processes and support our sales goals.

Within the first 3 months:

  • Gain in-depth knowledge of our active clients (clinics) and take over operational responsibilities.
  • Learn about potential business clients, our websites, offerings, and competitors.
  • Understand the lead generation, sending, and reporting process.
  • Learn our CRM and current system workflows.
  • Get familiar with XERO in our business context.
  • Start actively selling our services to potential clients according to the sales plan.

Within 3–6 months:

  • Actively sell and execute B2B communication strategies.
  • Analyze collected feedback and propose improvements.
  • Achieve quarterly sales targets.
  • Conduct Mystery Client actions.
  • Identify market opportunities and competitive advantages.

Within 6–12+ months:

  • Conduct in-depth analysis of leads and client data, advising on solutions and process improvements.
  • Analyze client visibility on platforms and propose changes to sales strategies.
  • Suggest initiatives for business clients, seeking new acquisition opportunities.

What we are looking for:

  1. Several years of B2B sales and client service experience in English.
  2. Practical knowledge of marketing tools and strategies, including lead generation and reporting, CRM management, and web traffic tracking systems.
  3. Understanding of the sales process and sales goals with proven ability to achieve them.
  4. Strong data analysis and reporting skills, including weekly, monthly, and quarterly reporting and proposing improvements.
  5. Creativity in generating new communication and sales ideas (e.g., webinars, guides, reports).
  6. Excellent written and verbal communication skills, including presentations and client meetings.
  7. Effective time and priority management.
  8. Initiative and proactivity in finding new business opportunities, including proposing new products, target markets, and client communication methods.
  9. Fluent English (speaking and writing); fluent Spanish is a plus.

What we are offering:

  • 20–26 days of holiday, adjusted according to prior work experience.
  • A laptop for your work needs.
  • A supportive, international team with autonomy and trust in your role.
  • Work with great people in an atmosphere of collaboration and mutual respect.
  • Real influence on shaping client experiences and processes.
  • Full onboarding and regular training sessions.
  • Remote work with occasional office days.
  • Free parking.

Recruitment process:

  1. Screening meeting with Martyna Kuszmar (30–45 minutes, online) – to get to know you and explain the role.
  2. Meeting with Jakub Dejewski (45–60 minutes, online) – potential supervisor.
  3. DISC D3 test with Agnieszka Myśliwczyk (online, ~30 minutes). Learn more about yourself and your fit for the role.
  4. Meeting with Jakub Dejewski – CEO and Aleksander Wiecki – CMO (at our Gdańsk office, Al. Zwycięstwa 13A), followed by a mutual decision. 🤝
Salary: 2,000 EUR + performance bonus

How to apply?

Please send us a message at career@ivfmedia.org and attach your CV.

What will your work entail?

As an Online Marketing Specialist, you’ll be the first point of contact for new clients — IVF clinics joining our network. Your role involves communicating with clients via email and video calls, supporting them throughout the partnership onboarding process and in day-to-day collaboration. You’ll also gather and analyze data on their presence and visibility on our website, helping to optimize their performance and strengthen long-term relationships.

Within the first 3 months:

  • Familiarize yourself with our online services and processes.
  • Understand our active clients and their annual plans/goals.
  • Gain insight into our lead generation.
  • Learn our Master Production Schedule (MPS).
  • Become proficient in our CMS for creating and modifying clinic profiles and publishing/updating blog posts.
  • Gain an understanding of the Lead Manager system.
  • Develop foundational knowledge of our sales and reporting process.
  • Use Canva for social media and website graphics.
  • Report to the Web Admin Manager.

Within 3-6 months:

  • Ensure the accuracy of data in clinic profiles and on IVF Media websites.
  • Independently manage production per the MPS.
  • Handle tasks within the Leads Manager system autonomously.
  • Take ownership of selected areas.
  • Work daily with the CRM.

In 6+ months: 

  • Manage all IVF MEDIA websites independently.
  • Analyze and provide feedback on client visibility, focusing on clinic profiles.
  • Perform all tasks independently within the outlined scope.
  • Communicate directly with clients and coordinate order fulfillment.

  • Analysis and conclusions regarding the client’s visibility on platforms, mainly in the context of clinic profiles.

What we are looking for:

  • Experience in website administration (WordPress).
  • Familiarity with CRM and CMS systems, as well as data analysis and reporting skills.
  • Time management, communication, and teamwork skills, along with the ability to work independently.
  • Attention to detail, aesthetic sense, initiative, and flexibility.
  • Fluent English in speaking and writing (B2-C1). 
  • Knowledge of Canva or another image editor and understanding of social media and social media trends (is a plus).

What we are offering:

  • 20–26 days of holidays, adjusted according to your prior work experience.
  • A laptop for your work needs.
  • A supportive, international team with autonomy and trust in your role.
  • Work with great people in an atmosphere of collaboration and mutual respect.
  • Real influence on shaping patient experiences and processes.
  • Full onboarding and regular training sessions.
  • Remote work with occasional days in the office. 
  • Free parking.

Recruitment process:

  1. Screening meeting with Martyna Kuszmar (30-45 minutes, online) – we’d like to get to know you and tell you more about us and the role. 
  2. Meeting with Dorota Walas (45-60 minutes, online) – potential supervisor.
  3. DISC D3 test with Agnieszka Myśliwczyk (online, about 30 minutes). Learn more about yourself and how you fit into the role. 
  4. Meeting with Jakub Dejewski – CEO and Aleksander Wiecki – CMO (at the office in Gdańsk, Al. Zwycięstwa 13A), followed by a mutual decision. 🤝
Salary: 1,800 EUR - B2B contract

How to apply?

Please send us a message at career@ivfmedia.org and attach your CV.

What will your work entail?

As a Junior Patient Advocate, you’ll be the first point of contact for patients seeking guidance on their IVF journey. Your role will involve communicating with patients via email, chat, and calls, helping them navigate their options and choose the best clinic for their needs. You’ll also gather and analyze patient feedback to continuously improve their experience while building and maintaining a knowledge base of clinics and processes. 

In the first month:

  • You’ll gain thorough knowledge about our organization, partner clinics, and the IVF abroad process.
  • You’ll become familiar with your responsibilities and undergo a comprehensive onboarding process, including training on patient care, communication, and clinic offerings.
  • You’ll learn to use the tools and platforms needed for your role, including CRM systems and scheduling tools.
  • You’ll shadow the Head of Patient Experience to understand best practices in patient communication and support.

In 2+ months:

  • You’ll start to independently handle patient inquiries via email, chat, and calls (in French), guiding them through their IVF journey.
  • You’ll start to assist patients in selecting the best clinic for their needs based on their personal preferences and circumstances.
  • You’ll contribute to building and maintaining the internal and external knowledge base.
  • You’ll gather and report patient feedback, providing insights to improve processes and the patient journey.
  • You’ll start meeting individual goals such as reply time, patient satisfaction, and consultation conversion rates.

In 6+ months: 

  • You’ll become a trusted advisor to patients, building strong relationships and providing guidance.
  • You’ll start taking on more independent projects to enhance patient care, such as developing new educational materials or refining internal workflows.
  • You’ll analyze patient feedback and clinic performance data, proposing solutions and improvements to enhance the patient experience.
  • You’ll collaborate with other departments to achieve team goals, such as reducing the time between inquiries and treatment.
  • You’ll contribute to shaping the patient journey and sharing best practices across the organization.

What we are looking for:

  • Exceptional people skills and a relationship-building mindset.
  • High empathy and the ability to connect with patients from diverse backgrounds.
  • Strong communication skills in French (min. C1). Additional languages are a bonus!
  • Prior experience in customer service or customer support is a plus.
  • Research skills and the ability to handle inquiries effectively.
  • Willingness to work at least two weekends a month (days off provided during the week if weekends are worked).
  • Availability to come to the office in Gdańsk twice a month (plus during the training period).

What we are offering:

  • 20–26 days of holidays, adjusted according to your prior work experience.
  • A laptop for your work needs.
  • A supportive, international team with autonomy and trust in your role.
  • Work with great people in an atmosphere of collaboration and mutual respect.
  • Real influence on shaping patient experiences and processes.
  • Full onboarding and regular training sessions.
  • Remote work with occasional days in the office. 
  • Free parking.

Recruitment process:

  1. Online Task – Short, role-specific task designed to give us insight into your skills and approach. This will be shared with selected candidates after the initial application review.
  2. Meeting with Head of Patient Experience and potential supervisor (at our office in Gdańsk, Al. Zwycięstwa 13A or online).
  3. DISC D3 Test with Agnieszka Myśliwczyk (online, about 30 minutes) – Discover more about yourself and how your profile aligns with the role.
  4. Final Meeting – With Jakub Dejewski (CEO), Aleksander Wiecki (CMO) at our office in Gdańsk, Al. Zwycięstwa 13A. We’ll make a mutual decision and shake on it.
Salary: 2,000 EUR + performance bonus

How to apply?

Please send us a message at career@ivfmedia.org and attach your CV.

What will your work entail?

As a Junior Patient Advocate, you’ll be the first point of contact for patients seeking guidance on their IVF journey. Your role will involve communicating with patients via email, chat, and calls, helping them navigate their options and choose the best clinic for their needs. You’ll also gather and analyze patient feedback to continuously improve their experience while building and maintaining a knowledge base of clinics and processes. 

In the first month:

  • You’ll gain thorough knowledge about our organization, partner clinics, and the IVF abroad process.
  • You’ll become familiar with your responsibilities and undergo a comprehensive onboarding process, including training on patient care, communication, and clinic offerings.
  • You’ll learn to use the tools and platforms needed for your role, including CRM systems and scheduling tools.
  • You’ll shadow the Head of Patient Experience to understand best practices in patient communication and support.

In 2+ months:

  • You’ll start to independently handle patient inquiries via email, chat, and calls (in Italian), guiding them through their IVF journey.
  • You’ll start to assist patients in selecting the best clinic for their needs based on their personal preferences and circumstances.
  • You’ll contribute to building and maintaining the internal and external knowledge base.
  • You’ll gather and report patient feedback, providing insights to improve processes and the patient journey.
  • You’ll start meeting individual goals such as reply time, patient satisfaction, and consultation conversion rates.

In 6+ months: 

  • You’ll become a trusted advisor to patients, building strong relationships and providing guidance.
  • You’ll start taking on more independent projects to enhance patient care, such as developing new educational materials or refining internal workflows.
  • You’ll analyze patient feedback and clinic performance data, proposing solutions and improvements to enhance the patient experience.
  • You’ll collaborate with other departments to achieve team goals, such as reducing the time between inquiries and treatment.
  • You’ll contribute to shaping the patient journey and sharing best practices across the organization.

What we are looking for:

  • Exceptional people skills and a relationship-building mindset.
  • High empathy and the ability to connect with patients from diverse backgrounds.
  • Strong communication skills in Italian (min. C1). Additional languages are a bonus!
  • Prior experience in customer service or customer support is a plus.
  • Research skills and the ability to handle inquiries effectively.
  • Willingness to work at least two weekends a month (days off provided during the week if weekends are worked).
  • Availability to come to the office in Gdańsk twice a month (plus during the training period).

What we are offering:

  • 20–26 days of holidays, adjusted according to your prior work experience.
  • A laptop for your work needs.
  • A supportive, international team with autonomy and trust in your role.
  • Work with great people in an atmosphere of collaboration and mutual respect.
  • Real influence on shaping patient experiences and processes.
  • Full onboarding and regular training sessions.
  • Remote work with occasional days in the office. 
  • Free parking.

Recruitment process:

  1. Online Task – Short, role-specific task designed to give us insight into your skills and approach. This will be shared with selected candidates after the initial application review.
  2. Meeting with Head of Patient Experience and potential supervisor (at our office in Gdańsk, Al. Zwycięstwa 13A or online).
  3. DISC D3 Test with Agnieszka Myśliwczyk (online, about 30 minutes) – Discover more about yourself and how your profile aligns with the role.
  4. Final Meeting – With Jakub Dejewski (CEO), Aleksander Wiecki (CMO) at our office in Gdańsk, Al. Zwycięstwa 13A. We’ll make a mutual decision and shake on it.
Salary: 2,000 EUR + performance bonus

How to apply?

Please send us a message at career@ivfmedia.org and attach your CV.

What will your work entail?

As a Junior Patient Advocate, you’ll be the first point of contact for patients seeking guidance on their IVF journey. Your role will involve communicating with patients via email, chat, and calls, helping them navigate their options and choose the best clinic for their needs. You’ll also gather and analyze patient feedback to continuously improve their experience while building and maintaining a knowledge base of clinics and processes. 

In the first month:

  • You’ll gain thorough knowledge about our organization, partner clinics, and the IVF abroad process.
  • You’ll become familiar with your responsibilities and undergo a comprehensive onboarding process, including training on patient care, communication, and clinic offerings.
  • You’ll learn to use the tools and platforms needed for your role, including CRM systems and scheduling tools.
  • You’ll shadow the Head of Patient Experience to understand best practices in patient communication and support.

In 2+ months:

  • You’ll start to independently handle patient inquiries via email, chat, and calls (in German), guiding them through their IVF journey.
  • You’ll start to assist patients in selecting the best clinic for their needs based on their personal preferences and circumstances.
  • You’ll contribute to building and maintaining the internal and external knowledge base.
  • You’ll gather and report patient feedback, providing insights to improve processes and the patient journey.
  • You’ll start meeting individual goals such as reply time, patient satisfaction, and consultation conversion rates.

In 6+ months: 

  • You’ll become a trusted advisor to patients, building strong relationships and providing guidance.
  • You’ll start taking on more independent projects to enhance patient care, such as developing new educational materials or refining internal workflows.
  • You’ll analyze patient feedback and clinic performance data, proposing solutions and improvements to enhance the patient experience.
  • You’ll collaborate with other departments to achieve team goals, such as reducing the time between inquiries and treatment.
  • You’ll contribute to shaping the patient journey and sharing best practices across the organization.

What we are looking for:

  • Exceptional people skills and a relationship-building mindset.
  • High empathy and the ability to connect with patients from diverse backgrounds.
  • Strong communication skills in German (min. C1). Additional languages are a bonus!
  • Prior experience in customer service or customer support is a plus.
  • Research skills and the ability to handle inquiries effectively.
  • Willingness to work at least two weekends a month (days off provided during the week if weekends are worked).
  • Availability to come to the office in Gdańsk twice a month (plus during the training period).

What we are offering:

  • 20–26 days of holidays, adjusted according to your prior work experience.
  • A laptop for your work needs.
  • A supportive, international team with autonomy and trust in your role.
  • Work with great people in an atmosphere of collaboration and mutual respect.
  • Real influence on shaping patient experiences and processes.
  • Full onboarding and regular training sessions.
  • Remote work with occasional days in the office. 
  • Free parking.

Recruitment process:

  1. Online Task – Short, role-specific task designed to give us insight into your skills and approach. This will be shared with selected candidates after the initial application review.
  2. Meeting with Head of Patient Experience and potential supervisor (at our office in Gdańsk, Al. Zwycięstwa 13A or online).
  3. DISC D3 Test with Agnieszka Myśliwczyk (online, about 30 minutes) – Discover more about yourself and how your profile aligns with the role.
  4. Final Meeting – With Jakub Dejewski (CEO), Aleksander Wiecki (CMO) at our office in Gdańsk, Al. Zwycięstwa 13A. We’ll make a mutual decision and shake on it.
Salary: 2,000 EUR + performance bonus

How to apply?

Please send us a message at career@ivfmedia.org and attach your CV.

What will your work involve?

In the first 3 months:

  • Learn about our working environment, including our websites—how they function, their target audience, and design structure.
  • Understand how our websites are configured, where they are hosted, and the external platforms we use.
  • Get familiar with the key functionalities of our sites, especially those driving conversions and subscriber acquisition.
  • Learn which tools, plugins, and external services we use within the WordPress ecosystem.
  • Understand how we track website performance through GTM, GA4, and Google Search Console.
  • Implement and deploy your first website updates based on agreed specifications.
  • Conduct an analysis of website speed on mobile devices and propose solutions for optimization.
  • Be responsible for adjusting website layouts (language versions) for the world’s largest educational platform for patients, using the English version as a reference.

In 3–6 months:

  • Implement website updates based on predefined templates or agreed specifications.
  • Design and develop landing pages and advertising elements, including pop-ups and banners to support our campaigns.
  • Analyze all websites in our portfolio in terms of layout, UX, and performance, and propose improvements based on your findings.

In 6–12+ months:

  • Maintain consistent solutions and functionalities across all our websites.
  • Oversee all new graphic and functional website projects.
  • Optimize websites to enhance user engagement and increase conversion rates.
  • Propose and implement layout and UX changes across all sites based on agreed strategies.

What we expect:

  • At least 2 years of experience in designing and developing websites, landing pages, and user functionalities in the WordPress environment.
  • (Bonus) Experience in UX analysis and design for websites.
  • Strong aesthetic sense and ability to think creatively.
  • Proficiency in Elementor and other popular WordPress plugins.
  • Experience with dynamic content websites using ACF, custom taxonomies, and similar tools.
  • Technical knowledge of WordPress, including hosting, configuration, security, and performance optimization.
  • Proficiency in HTML5, CSS3, SCSS, PHP 8+, MySQL, JS, and other relevant technologies to collaborate effectively with developers.
  • Initiative and proactivity in identifying new opportunities for website development.
  • Fluency in English (spoken and written) for collaboration with international clients.

What we offer:

  • Salary: 12,000 PLN (B2B contract)
  • Hybrid work (1 day per week in the Gdańsk office).
  • Mission-driven work with real impact.
  • Holiday time based on previous work experience.
  • A laptop for your work needs.
  • Real influence on solutions and development strategies.
  • Work in an international environment.
  • A supportive and independent work culture.

Recruitment process:

  1. Online Task – Short, role-specific task designed to give us insight into your skills and approach. This will be shared with selected candidates after the initial application review.
  2. Meeting with Aleksander Wiecki (CMO) – Your potential supervisor (in our Gdańsk office, Al. Zwycięstwa 13A)
  3. DISC D3 Test with Agnieszka Myśliwczyk (online, about 30 minutes) – Discover more about yourself and how your profile aligns with the role.
  4. Final Meeting with Jakub Dejewski (CEO) & Aleksander Wiecki (CMO) – In our Gdańsk office, where we make the final decision together. 🤝

How to apply?

Please send us a message at career@ivfmedia.org and attach your CV.

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IVF MEDIA Ltd.
IVF Media Ltd, 18 Friary Street, Kilkenny, R95 E1HC, Ireland
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